The Tickets system in Midrub was rewritten from scratch and now users can create new tickets from the Faq section. As admin you can restrict the creation of new tickets per time or disable it. Was removed the attachements support. Now is supported only subject and ticket’s message. But i think in the future will be added other fields.
As admin you can reply to tickets. When someone creates a ticket, the ticket count will be displayed in the admin panel until admin will reply. Same for user, user will see notification for not replied tickets. User can close it or reply.
Admin has now the option to mark as important the tickets.